About the Role
This position will involve answering inbound calls for large hospital networks during our daytime shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States.
If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!
You must live within the continental United States (+ Hawaii) to apply.
We currently have full-time opportunities available. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)
Shift Availability Requirements
Full-Time (appr. 30+ hours per week)
- Mondays thru Fridays 8am-6pm, EST
- Mondays thru Fridays 10am-7pm, EST
- M/T/W/F/Sat 9am-6pm, EST
- Thursdays thru Mondays 9am-6pm, EST
Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Medical terminology and experience, either hands-on or clerical, required to apply. Familiarity with EMR systems and practices preferred.
Minimum typing of 30 wpm is required and will be tested.
Candidates must also have the following:
Internet - Ethernet connection (hardwire internet) preferred
- Ping < 15
- Download > 50 mbps
- Upload > 10 mbps
STATLINX will provide equipment.
If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!
Responsibilities
- Manage call volume of 80-120 inbound calls daily in a timely and professional manner
- Follow communication prompts
- Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Entry Level: $17.50/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%!
Apply today! https://www.ondemandassessment.com/o/JB-KEV4ZO77Q/landing?u=1062055
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: Remote
